More time for higher-priority work
Inbox organization, research, outreach, documents, day-to-day admin handled. You focus on what matters.
Administrative Support
5.0 rating · trusted across Upwork and OnlineJobs.phNot Just Extra Hands.
Not Just Extra Hands.
A Better Process.
6+ years helping businesses reduce manual work, improve operational visibility, and build smarter workflows.
Less scattered work. Clearer data. Smoother processes. Smarter support with automation and AI.
Work that fits day to day business needs
Clear visibility for faster decisions
Reporting, data organization, dashboards, and performance tracking. Stop guessing. See real-time data.
Reporting & Dashboards
Better control over payments and cash flow
Payment tracking, accounts receivable support, and financial reporting. Know where money is, what's due, what's overdue.
Finance Support
Less repetitive work, smoother processes
Repetitive tasks, data movement, notifications, and workflow improvements automated. Your team focuses on exceptions, not routine.
Workflow Automation
Selected work. Practical solutions.
Lead Operations & Management System
- Pain
- Eight-stage lead process spread across spreadsheets, updated by hand, with no clear view of progress.
- Solution
- One centralized workflow: intake, approvals, unique IDs, coordinator workspace, and a live dashboard.
Result
Weekly manual checks 4 hrs → 15 mins. Lead response time 3 days → same-day. One source of truth, real-time visibility.
AI-Assisted
Directed Claude to build the workflow logic and Apps Script system, guiding the requirements, testing each stage, and refining the build until it worked end to end. Also used Claude to turn the finished system into an SOP and client playbook.
System Overview
Client Reporting Management System
- Pain
- Weekly client reporting was tracked manually, so reports slipped and history was hard to trace.
- Solution
- Report queue, status tracking, automated logs, and an analytics dashboard in one place.
Result
No more missed reports. Audit trail for every report sent. Went from ad-hoc manual checks to one Friday check-in per week. Clear visibility into reporting history and trends.
AI-Assisted
Mapped out the reporting workflow and requirements, then directed Claude to build the reporting system and Apps Script integration, testing and refining the logic through several rounds.
Client Overview
Upcoming & Delayed Payments Tracker
- Pain
- Upcoming and overdue accounts had to be found by manually checking multiple spreadsheets.
- Solution
- Automated aging logic with upcoming/delayed trackers, overdue alerts, and management dashboards.
Result
Eliminated daily manual checks. Auto-identifies aging buckets and overdue accounts. 40% faster follow-up on overdue payments. Better cash flow visibility without spreadsheet cross-checking.
AI-Assisted
Directed Claude to build the Apps Script logic behind the payment tracker, testing the aging rules and refining the alerts until the tracking matched real business needs.
Upcoming Payments Dashboard
More Projects to Explore
These are just three examples. The full portfolio includes additional case studies across automation, reporting, and finance operations, each with the business problem, the solution, and the tools used.
View Full Portfolio on GitHubWhat clients say
“Great work! Will be having Michelle do more work for us when we can.”
Upwork Client
5.0 rating“We had a great experience working with Michelle. She performed her tasks efficiently and promptly and we were very happy with her performance.”
OLJ Client
5.0 rating“We're thankful for employees like you that are putting in the hard work to move our company forward.”
OLJ Client
5.0 ratingThe tools behind the work
- Google Workspace
- Google Sheets
- Google Apps Script
- Zapier
- Airtable
- Looker Studio
- Lovable
- APIs & Integrations
- AI-Assisted Workflows (Claude & ChatGPT)
Business Work, Handled
A simple, predictable start. No long onboarding, no guessing about scope.
Send a Message
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See the Scope
Scope and timeline shared before any work starts, so there's nothing to guess.
Book a Consultation
Start with a short conversation
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